FAQs

Q: Do I need a Referral?

A. Osteopaths are primary health care professionals, so no referral from your GP is necessary. However, we frequently receive referrals from GP’s and when we do we work with your doctor to provide a treatment plan specific to your needs.

Q. Can I use my private health insurance? What payment options are available?

A. Osteopathy is covered by most health insurers under extras/ancillary cover. We recommend contacting your private health insurer to clarify the rebates for your policy. We have HICAPS which means your private health insurance claim can be processed on-the-spot and you then only have to pay the gap. We accept cash, EFTPOS, VISA, Mastercard.

Q: Can I claim treatment charges for Workers Compensation, Motor Accident Claims or Veterans’ Affairs?

A. Yes. Our Osteopaths are registered with third-party insurers such as WorkCover (SIRA), Motor Vehicle Accidents (Green Slip) & Department of Veterans Affairs. Written pre-approval is required, and Workcover and Green Slip patients’ fees are payable at the time of consultation.

Q. What can I expect during my first consultation?

A. When arriving at the clinic, all new patients will be asked to fill out a personal information form, detailing their injury, and any previous medical history details. During the consultation, the Osteopath will take a full case and medical history.

During the examination, the Osteopath will perform a comprehensive examination, using a standard medical approach, and various orthopaedic and medical examinations to diagnose your condition.

Osteopaths utilise hands on techniques as the basis of treatment. This may include massage, deep tactile pressure, stretching, dry-needling and joint mobilisation (if required). The Osteopath will also focus on patient education; understanding their condition, and self-management techniques. This may include stretching or exercises, nutritional advice, ergonomic and lifestyle advice.

Q. What should I bring to my first consultation?

A. Please bring any x-rays, CT scans, MRI scans or any other test results that you feel are applicable to your presenting complaint. Your Osteopath is also able to refer you for x-rays or further testing should it be required.

Q. What are the fees?

A. Initial Consultations cost $98. Allow approximately one hour.

Subsequent Consultations cost $92. These last approx. 40 minutes.

Q. What is the difference between Osteopaths, Physiotherapists & Chiropractors?

A. This is a very common question! Osteopaths, chiropractors and physiotherapists often treat the same conditions with different approaches. It is not for us to explain the theories behind Physiotherapy or Chiropractic, but the main principles of Osteopathy are that the body is a unit and that the structure and function of the body are interrelated. This means that dysfunction in one area of the body can have drastic effects on other regions of the body.

As Osteopaths, we not only aim to treat the symptoms of the problem, but the cause behind them. In doing so, our techniques are hands-on and are specific to your condition and your medical history. Incorporating a wholistic approach, we are also trained to assess diet, nutrition, ergonomics and lifestyle factors to attain a true sense of wellbeing.